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Process Manager

As a Process Manager in our Client Relations Department, you will be responsible for building and implementing effective processes and controls to ensure the smooth running of the department.
You will be required to draft regulations for the department, evaluation processes, internal controls, reviews, and access policies to improve departmental efficiency and ensure that we deliver the best service to our clients.

Location

Office

level

Senior

Department

General

Type

Full-time

About company

International company B2Broker (Business to Broker) is a fintech developer and liquidity provider for brokerage companies, banks and investment funds.
Having occupied its niche in the market since 2014, the company is a leader in its field, and therefore it is constantly growing and developing. Nowadays the company’s offices are situated in Dubai, Limassol, Hong Kong, London.

Requirements

Bachelor's degree in business administration or a related field;
Minimum of 5 years experience in process management or a related field;
Strong knowledge of process design, implementation, and improvement methodologies;
Proven track record of designing and implementing effective processes and controls;
Excellent communication, organizational, and leadership skills;
Strong analytical and problem-solving skills;
Knowledge of JIRA and other relevant tools;
Experience in the financial services industry is a plus;
Ability to work independently and as part of a team.

Responsibilities

Develop, implement, and maintain standard operating procedures for the Client Relations Department, including drafting regulations, evaluation processes, internal controls, reviews, and access policies;
Ensure that all team members comply with the established procedures and policies and that there is consistency across all teams (LATAM, MENA, Europe, and ASIA);
Identify areas of improvement and work with the teams to develop and implement new processes and controls that will increase efficiency, productivity, and quality of service;
Ensure compliance with all applicable regulations, including GDPR, anti-money laundering (AML), and know your customer (KYC);
Use JIRA and other relevant tools to track progress, identify issues, and manage resources effectively;
Conduct regular audits and reviews of the department's processes to identify areas of improvement and ensure compliance;
Provide regular reports to management on departmental performance and progress against key performance indicators (KPIs);
Work with other departments and stakeholders to ensure that the Client Relations Department's processes align with the company's overall strategy and objectives;
Manage the team's training and development needs to ensure that team members have the necessary skills and knowledge to carry out their roles effectively.

Perks & Benefits

Reliability: Official employment, guaranteed bonuses
Corporate parties – events to socialize with our dynamic multicultural team.

Process Manager

About company

Requirements

Responsibilities

Perks & Benefits

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